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3253 Black Ridge Rd SW | Floyd, Virginia
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540-200-5234

Safety & Policy

Professionally Engineered

At Buffalo Mountain Ziplines you will experience the ultimate in ziplining. Our course has been professionally designed and built by Universal Zipline Technology, LLC. UZT is a leader in the zip line industry, designing and building to meet ASTM and PRCA standards.
 
UZT has taken every effort possible to ensure that your experience here at Buffalo Mountain Ziplines will not only be one of the most memorable experiences in your life but will also be one of the safest adventures.
 
Buffalo Mountain Ziplines places safety at the top of our priority list. Our safety policies and procedures meet or exceed the standards set forth by the PRCA (Professional Ropes Course Association).
 
We utilize state of the art equipment designed specifically for zip lining, require each of our professional guides to undergo extensive guide safety training, and operate each tour in the safest possible environment.
 
Our course designer/installers owned and operated zipline canopy tours across the US longer than anyone else in the industry, with a proven safety record. Buffalo Mountain Ziplines is a product of their experience and love of adventure. 

Safety Guidelines

Every cable and bridge is inspected each day before any tours go out. Extensive course inspections are required and completed weekly and monthly by Buffalo Mountain Ziplines. An annual course inspection is completed by Universal Zipline Technology.

All pieces of equipment are inspected and recorded after each use to ensure that our visitors’ safety is not compromised.

Two zip line guides accompany each group of up to 12 persons.
 

All participants, including guides, wear safety equipment provided by Buffalo Mountain Ziplines. Absolutely no personal equipment is allowed on the courses. Visitors are connected to the cables with safety lines at all times while on the zip line course, including skybridges and platforms. Each visitor is connected to the cables at a minimum of two points while riding the zip lines, with safety lines, carabiners and pulleys.

 
Safe riding and braking instruction is provided before the tour begins. Visitors are required to strictly adhere to all zip lining rules and their guides to ensure safe zip lining.
 
All tours will begin with our ‘Bunny Hop’ cable before moving onto the rest of the adventure.

Participant Requirements

Age:
All minors ages 3-15 must be accompanied by a parent or guardian. Guardian can be a relative, teacher, scout leader, etc. 
 
Weight Restrictions:  
Maximum weight is 275 lbs. No minimum.
 
Physical Restrictions: 
This adventure is designed for persons in good physical condition. 
Pregnant women, guests with existing injuries and/or seizure disorders are prohibited.
Guests with current or re-occurring medical conditions that may interfere with the participant’s safety should not take this tour.
 
Legal Restrictions:
Completion of a waiver/release form is required. 

Relatives other than the actual parents or legal guardians cannot sign the waiver for a minor by law.  The links for online waiver forms can be shared and completed in advance by the parent or legal guardian as needed. The waiver link is included with confirmation email/text for online bookings.

Communication:
Participants must be able to understand and follow instructions in English.

 
Dress Code: 
Secure shoes are required. NO FLIP FLOPS!!
 
Cameras: 
Cameras are allowed providing that they are secured to the participant.
Cameras can only be used from the platforms.

Cancellation Policy

If we cancel your tour due to inclement weather or an internal issue that prevents us from providing a tour, we will provide a full refund.

We have a 48 hour cancellation policy. If you cancel outside of 48 hours from your tour time, you will be refunded or receive a voucher for the amount you paid. A $10 handling fee per person will be deducted for refunds.

If you cancel within 48 hours of your tour time there are no refunds or vouchers. Late arrivals will not be refunded or issued vouchers and will not be able to join the group.

Those above the safe course limit of 275 pounds will not be refunded or receive a voucher. Space is limited, guests are being turned away for your tour, and expenses have already been incurred in preparation for your tour.

Weather Policy

Mountain weather can be unpredictable, particularly during the Spring and Fall, but we do operate in rain, cold, non-accumulating snow, or shine. Please dress appropriately. We will not cancel tours due to cold or mildly rainy weather. However, we reserve the right to postpone (or pause) a tour up to one hour to wait out inclement weather – this includes heavy fog for earlier morning tours – and then start/resume the zipline tour. Management reserves the right to cancel tours due to unsafe weather conditions, such as heavy winds, heavy rain, accumulating snow, and sustained thunderstorms. If you are on tour, and management decides to cancel the tour, your entire group will be evacuated in a safely manner and escorted to the office. Depending on how far you made it through the course, we can reschedule or partially refund you.

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